We are a vegetarian family and hence during every vacation, finding food becomes an activity that involves a slight amount of additional effort.
Within India of course its not a problem, but outside its sometimes a huge challenge.
One thing we need to remember is, that just because a dish is listed under vegetables on the menu card, it does not necessarily have to be vegetarian. It only indicates that the main ingredient is not chicken or beef. It could have any prawn or shrimp flavoring.In most parts of South East Asia, anchovies get added to food like we Indians add coriander leaves. Its like the grand finale step!
Once in the US, I went to a restaurant and explained with all possible words and gestures that I don't take meat. After a long stare at me as if she were working out three hundred and twenty seven divided by thirty nine, the waitress suggested a dish. To make sure, I asked for the ingredients and she went on 'pepper, onions, garlic and fish oil'. Fish Oil? Excuse Me! "Well, you said you did not take meat, not seafood. Besides no one told me that fish ain't vegetarian" She did not say that, but I could hear the words in her mind with amazing clarity. Then onward I make it a point to explain 'No meat, no seafood, no fish, no egg' .
Additionally if the language spoken is alien to us then better learn the word for 'vegetarian' before setting foot on that soil.
We had gone to Langkawi with my in laws and hence we were on the lookout for food that was Indian in addition to being vegetarian.
Just before we left for Penang from Langkawi we asked our taxi driver to drop us in some Indian restaurant. Every corner in the world has an Indian restaurant that serves Naan, Rotis , Dal and Dahi. We just need to find it. In most cases the name is usually Taj or Maharajah :). Antartica may be the only exception !
The driver stopped in front of a restaurant and the board outside proclaimed 'Arabic, Western and Indian cuisine'. That indicated that they did not serve Indian cuisine exclusively! Above that, our home food was third on the list. THIRD!!! It was actually a Middle Eastern restaurant that also served Western and Indian food. 'Ah-ah-Aaan' the alarms in our brains chimed in symphonic harmony. "Is there any other place nearby?" we asked the driver with caution. He had found the place after umpteen number of calls to some knowledgeable friend of his. This question had a high possibility of triggering violence in the afternoon heat.
'Why don't you take a look at the menu first?' he suggested.
We were greeted with a very warm welcoming smile by the person in charge. 'Do you have N-a-a-n, Cha-pa-thi?' we asked with some hesitation. Somehow whenever we talk to someone under the assumption that he would not understand us, we tend to say it very slow; giving a kilometer space between each syllable! How on earth would the speed in which a word is uttered make a difference? Anyways that's what we did as well. After all we are also human!
When he said "Yes we do" we thanked Mars, Venus , Jupiter and the whole family of planetary objects who were now spinning slightly tilted in our direction.
"Curd?" .
"Yes" and then he uttered something which would sound like soul stirring music to the ears of any TamBrahm(Tamil Brahmin) "I can make curd rice for you if you would like that"
We were almost singing "Yankee Doodle went to town" when we entered the place.
They had a nice cozy family room that was secluded and gave us much needed peace and privacy for the meal.
There was no tomato soup in the menu card but he was ready to make it for us. We gave the situation a thought.Curd Rice was no big deal but a never-before-attempted-tomato-soup? We politely declined and stuck to the menu.
Masala Papad, Vegetable Pakoras, steaming chapathis, Dal, Mix Veg Masala - arrived one after another . The taste was heavenly and the aromas had us drifting into a meditative state of inner peace! Impeccably done with everything in correct proportion, the room was reverberating with the blessings that our satisfied souls were subconsciously sending in the man's direction.
Finally when the curd rice arrived we were spell bound. With the mustard, urad dal and curry leaves tempering, it appeared very close to perfection. When a spoonful of that went into our mouths we closed our eyes and uttered 'Ummmm' like the models in Gulab Jamun advertisements. It tasted close to perfection as well.
The basic purpose behind this post was to point out the business attitude and salesmanship of that person at the restaurant.
The effort that went into the curd rice preparation may have been minimal but that was what we needed at that hour. Knowing the need of your customer and going a little bit out of your way in satisfying that will go a long way in the success of any business.
We left the place happy and I am sure if we go to Langkawi again we will definitely pay him a visit. That sort of lasting impression would decide who stays in the run and who does not.
Boy! I never knew that my darling "Thayir Sadham"(curd rice) would get my simple mind to think about such topics like business, sales etc . (Of course it proved the age old saying that appearances could be deceptive!)